Shipping & Delivery Policy

HA Baby Toys aims to make delivery simple and transparent. This policy explains order processing times, shipping methods, estimated delivery periods, tracking, shipping charges, and how delivery-related issues are handled.

Where We Ship

HA Baby Toys currently ships throughout the United States. We are working to expand to selected international destinations in the future. Shipping availability will be shown during checkout.

Order Processing Time

Orders are generally processed within 1–3 business days (Monday–Friday, excluding public holidays). Processing time is separate from delivery time. Large or customized orders may require additional processing time.

Estimated Delivery Times

Shipping Charges

Shipping costs are calculated based on your destination, order weight, and selected shipping method. You will see the exact cost at checkout before placing your order.

Free Shipping: We offer free standard shipping on orders over $49 (after discounts, before taxes). Free shipping applies to standard delivery within the contiguous U.S. only.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number and carrier information. You can track your order directly using the link provided.

Track Your Order

Tracking Not Updating?

Tracking information can take 24–48 hours to update after the carrier receives the package. If tracking does not update for an extended period, please contact our support team.

Shipping Address Responsibility

Customers are responsible for providing accurate shipping information at checkout. Please verify your full name, street address, apartment/unit number, city, state, ZIP code, and phone number. HA Baby Toys may not be able to change an address once the order has entered fulfillment.

Incorrect or Incomplete Address

If a package is returned to us due to an incorrect or incomplete address, additional shipping fees may apply for re-delivery. Refunds may exclude certain shipping costs where legally permitted. Please contact us immediately if you notice an address mistake.

Shipping Carriers

HA Baby Toys uses trusted carriers such as USPS, UPS, FedEx, and DHL depending on destination, package size, and shipping method.

Multiple Packages

Your order may arrive in more than one package. If this happens, you may receive multiple tracking numbers and deliveries on different days, especially if products ship from different fulfillment locations.

Unexpected Delivery Delays

Occasionally, deliveries may be delayed due to:

• Severe weather
• Carrier disruptions
• Public holidays
• High seasonal demand
• Customs clearance
• Incorrect addresses
• Events outside reasonable control

We will work with you to resolve any significant delays.

Lost Packages

If your package is lost, please:

• Check the tracking information
• Look around your delivery location
• Ask household members
• Contact the carrier if marked delivered
• Contact HA Baby Toys if the package still cannot be located

Package Marked Delivered but Not Received

If tracking shows “delivered” but you haven’t received the package:

• Check around your property
• Ask neighbors or household members
• Wait briefly in case of early carrier scans
• Contact the carrier
• Contact HA Baby Toys support

Damaged During Shipping

If your order arrives damaged, please provide:

• Order number
• Photos of outer packaging
• Photos of damaged product
• Photos of shipping label
• Description of the damage

We will work with you to resolve the issue. Please see our Return, Refund & Exchange Policy for more information.

Missing Products

If your order appears incomplete, first check whether the order was shipped in multiple packages. If not, contact support with your order number, the missing product name, and package photos if available.

International Shipping

We currently ship primarily within the United States. If international shipping becomes available, we will update this policy. International orders may be subject to customs clearance, import duties, and taxes, which are the customer’s responsibility.

Refused or Undeliverable Packages

If a package is refused, has an incorrect address, or is unclaimed, it may be returned to us. Applicable shipping or return costs may be deducted from the refund where permitted. Re-shipping may incur additional charges.

Order Cancellation Before Shipping

If you wish to cancel an order, contact us as soon as possible. If the order has not entered fulfillment, we may be able to cancel it. Once shipped, the order will need to follow our Return, Refund & Exchange Policy.

Bulk / Wholesale Shipping

For large or wholesale orders, processing times, shipping rates, and delivery estimates may differ. Please contact us for a custom shipping quote.

Contact Us for Bulk Shipping →

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